How many times have you checked a business’s reviews before patronizing them? That’s why reputation management is so important. In today’s society a lot of people will go online to check for reviews before deciding to do business with a company. When was the last time you checked on your company’s online reputation? Do you know what others are seeing or saying about your business? Frankly most businesses do not have any idea what their online reputation is. That is until business slows down or a disgruntled patron tells them they are going to leave them a bad review. At that point it may be difficult to correct or overcome.
The best way to do reputation management is to be proactive. Ask your customers for reviews. Give them an easy way to leave a review. Post those reviews where they can be easily seen. In places like the front page of your website or on your social media pages make it easy for customers to see your reviews. One way to do this is to have an automated system that will capture the customer’s review and post it to your website. This will allow for your online reputation to be actively managed. If this sounds like it will be more than you can handle then let us do it for you. Contact us via email, text or phone.